1- DISPUTE RESOLUTION SYSTEMS 

risk management
advisory opinion
partnering
neutral advising
active listening
moderated settlement conference
assertiveness
structured settlement
policy dialogue
interactive meeting
negotiated rulemaking
panel
communication repair
notification
confidential listening
diplomacy
information exchange
ombudsman
fact-finding

med-arb
negotiation
referee
collaboration
mini-trial
creative cycle
early neutral evaluation
facilitation
pre-trial conference
conciliation
arbitration
consultation
private adjudication
consensus-making
summary jury trial
family council
hearing
mediation
trial

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